About these terms and conditions (“Terms”)
Who we are
Happy Events Photo Booth Limited is a limited liability company incorporated in England and Wales. Our company number is 10691238, and our registered office is 14 Killin Road, Darlington, DL1 3PD. We are covered by public and liability insurance up to £5 million and our equipment is PAT tested.
Price and Payment
Prices for hire of our Products are clearly stated on our booking form in pounds sterling. Prices for hire of our Products may change from time to time, but price changes will not affect any Booking which we have confirmed by email. A £75 deposit is required to confirm a Booking. As soon as the deposit is paid to us, we will reserve your Date. A confirmation email will be sent upon full payment of the deposit. The Product for hire will only be reserved once the deposit has been received from you. The full balance of the Booking must be paid 21 days prior to the Date along with any extra costs that have been agreed. We will send an email confirming the Date and Venue Location along with the invoice for the full balance of the Booking. It is your responsibility to ensure these details are correct. If you think any of the details are incorrect in this final confirmation email you must inform us as soon as possible. Whilst we do our very best to ensure that all prices on our Site are accurate, errors may occasionally occur. If we discover an error in the cost of booking our Products we will inform you as soon as possible and give you the option of rebooking at the correct price or cancelling the Booking with a full refund.
If you want to cancel a confirmed Booking, you must do so in writing. The cancellation charges you must pay shall be determined by reference to the table below and you must pay the charges within 21 working days of our invoice.
Length of time before the Date Cancellation charge
Venue Access and Location
- More than 6 months – Deposit
- 6-2 months - 50% of Total package Price
- Less than 2 months – 75% of Total Package Price
- Any refunds will be after bank or PayPal fees are deducted.
We must be provided with the full correct address for the chosen venue, and it is your responsibility to ensure this. We will cover a radius of up to 40 miles from Darlington after this there will be a charge of 40p per mile. There must be suitable parking facilities at your chosen venue for the duration of your Booking and reasonable access for both loading and unloading of equipment. We are happy to liaise with your venue if requested to arrange access at the agreed time on the Date.
Events beyond our Control
We will endeavour to attend any event that you have hired our Product for. Where circumstances make this impossible due to, but not limited to, adverse weather conditions, we will contact you as early as possible and a full refund will be made. We reserve the right to cancel any Booking because of adverse weather conditions. We will always try to arrive at the venue location which you provide for the agreed time. Where circumstances make this difficult due to severe traffic delays or vehicle breakdowns, we will extend the time of the hire so that the hire period is the same as the Booking made by you. If this is not possible we will refund you accordingly for time delay and in proportion to the amount paid. Any malfunctions with our products will be rectified straight away with the extra downtime being added on to the end of the booking.
Our attendants are also within their right to terminate a hire if they feel that any equipment or property belonging to Happy Events are in danger of damage or has been damaged due to unruly behaviour of guests. The customer on the booking form will be responsible for all damage costs incurred during the booking. We also reserve the right to refuse guests admission into the photo booth or the use of any of our products if we feel they are too unruly.
Happy Events will not tolerate any abuse or threatening behaviour to our staff. If this does occur the attendants are within their right to terminate the hire. We are providing a service to yourselves and guests and, therefore, feel that our staff should be treated with the respect they deserve.
In any instances where we feel there is a need to terminate the hire we will always speak with the host first to try to resolve the matter before terminating. If we do have to terminate the hire due to reasons stated above the full cost of hire is still payable and we will not issue any refunds for hire time that has been cut short.
Sub Contract Work
We will carry our bookings on behalf of other companies. A £50 non-refundable deposit is required to secure the chosen date with the remaining balance due three weeks before the event. Our company logo will be displayed on all prints. All complaints must be taken up with the company originally booked with who we will work with closely to resolve any issues.
We will arrive approx. 60 minutes before the stated booking time to set up the equipment. The Photo Booth requires access to mains supply electricity within 5 meters of the Booth. We will not attempt to run any of our electrical equipment off a generator. Any idle time needed before this time will be charged at £25 per hour. This must be arranged prior with at least 7 days’ notice. Children under 12 must be accompanied by an adult. Adult doesn’t have to be part of the photo, only present. Unlimited visits consist of two 6x4 prints or 4 passport syle prints being printed, we will always ask for one of the print to be stuck in the guestbook for the hirer.
We offer our Candy Cart hire with or without sweet jars. Some of the jars are glass and plastic. Any breakages will incur up to £50 replacement charge. Our packages start from approx 120 guests, this is based on 100g and is only an estimate.
5ft LOVE LETTERS
Once the location has been agreed for the Love Letters, to minimize the risk of damage, these must not be moved by the party or the hotel staff. Should any bulbs malfunction in the Love letters spare bulbs will always be carried but this will involve downtime.
Please be very careful when posing with drinks near the letters and ensure, always, children are accompanied by a responsible adult. Should any staining arise, whether by drink or dirt, the hirer will be liable for the costs of repair.
Vintage Post Box
On arrival to the venue, the hirer will be given the key to the Post Box. At the end of the evening the hirer will have to empty the Post Box and hand the key back. Replacement keys will incur a £50 charge.
Happy Events may use any of the photographs from your event for suitable means, this includes, but is not limited to, advertising and promotional material either in print or on the internet. Attending your event would mean we are of the understanding that permission has been granted to do so by yourselves and your guests. Please notify us during the booking process if this is not the case.